Customer Care Executive, Chittagong Global Brand
Reference: JBMD8564126
Application Deadline: 14 April 2017
Application Deadline: 14 April 2017
Job Details
- Chittagong
- Bangladesh
- Full time
- Customer Support
Company Details
- Retail
- Employer (Private Sector)
- 51-100
Preferred Candidate
- Entry level
- Bachelor's degree
- less than 2 years
Professional Skills
Language Skills
Job Description
- To ensure customer support/ Product Deliver within lowest possible time.
- To attain all telephone calls, & mail corresponding.
- Communicate with the customer regular & timely.
- Make product delivery as per client's requirement & after delivery confirm & update customer.
- Responsible for receive all kind of product.
- Handover the faulty product to Product In Out Maintain Section
- Receive & Data Entry in the register book (Currier Details )
- Return Physical damages product with proof
- Sales return related document filing & Handover it to the customer.
- Informed to The Branches RMA Person Related there product.
- Prepared a report & informed to the Delivery Person.
- Provide Report regularly to Service Manager.
- Protect service center from product missing & mishandling of office equipment
- Update & store all service documents.
- Keep knowledge of all new models of products & ensure spares in advance.
- Good co-operation with other colleagues to ensure maximum output of the staff.
- Everyday contact with RMA Manager.
- Prepare Daily, weekly & monthly report.
- Maintain Currier chalan & related document
- Communicate with the engineer team regularly & timely.
Position Requirements
Educational Requirements:
- Graduate from any discipline.
Experience Requirements:
- 0 to 2 years
- The applicants should have experience in the following areas:Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Online (web/e-mail) Support
- The applicants should have experience in the following business areas:Automobile, Call Center, Cellular Phone Operator, Computer Hardware/Network Companies, E-commerce, Electronic Equipment/Home Appliances, ISP, IT Enabled Service, Telecommunication, Wholesale
Job Requirements:
- Age 23 to 30 years
- At least 1-2 years experiences in to relevant field.
- Should be smart, energetic with excellent interpersonal & communication skills in Bangla & English.
- Basic computer knowledge (Word, Excel, E-mail, Internet, etc.).
- Ability to work under pressure, cope with stress and stay calm in a crisis.
- Have to be Active & Punctual.
- Good learning ability, self motivated and team player.
- Motivation skill.
- High energy and multi-task oriented
- Be respectful
- Be honest and trustworthy.
About the Company
Global Brand (Pvt.) Limited (GBPL) is a giant IT distributor of Bangladesh.It is the only exclusive distributor of ASUS in Bangladesh since 1997. Global Brand Private Limited provides services and solutions that include distribution of hardware systems, networking products,notebooks,network infrastructure, gaming products, servers, printers, projectors, software,laptops & POS solution. We are the distributors of 36 brands like Asus, Dell, Lenovo, Cisco, LG, Brother, Panda, Realview, Qnap, Zebex, Vivitek, A4tech, Micronet, Realview, Power guard, A-data, Mikrotik, Hitachi, Microtek, Huntkey, Totolink, Rapoo, Autucad, Esri, Dessault, etc .For majority of these brands, we have exclusive distributorship for Bangladesh market. We have received 80+ awards from our partners and industry. GBPL designs, develops and delivers technology solutions that enable enterprises to share, maintain, and manage information. The company was formed back in 1996 with a vision is to build a beautiful tomorrow. The company offers today a broad array of services like "Project Management (Design, Development and Implement)", "Business Process Reengineering", "Institutional Strengthening and Transfer of Technology", "Survey, Research & Evaluation", "Training and Competence Development" to help businesses increase productivity.
Formula:everjobs.com.bd
APPLY NOW
Formula:everjobs.com.bd
APPLY NOW
